Reviews (6,152)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

December 13, 2023

とても動作が軽くて使い勝手は良い。スレッドのオープン、クローズの操作でグリーンの円にチェックを入れるUIはややわかりづらい。

セレクトショップ モードアラカルト
Japan
5 months using the app
July 28, 2022

I like how Shopify Inbox connects my chats and makes it easy for me to respond quickly to my customers. I recommend to anybody who is on business to connect their chats together in one place with Shopify Inbox for easy control.

Gabeaaffiliate Store
United Kingdom
5 months using the app
October 24, 2022

buena aplicacion para comunicarse con los clientes y automatizar mensajes!
ventajas a la hora de compartir productos, descuentos, imagenes..

PARFUMS NOX
Spain
5 months using the app
February 25, 2022

Our customers LOVE THIS! Plus I can easily get sales by popping the product into the chat. Would like to be able to generate coupons as well.

Karla and Co.
United States
5 months using the app
Shopify replied March 15, 2022

Hey there, Karla and Co. Thanks so much for taking the time the leave a review for Shopify Inbox. So happy to hear it's been a good value and part of your Customer Service ...

November 21, 2023

Love having this feature to communicate with customers and being able to share current discounts and sales

FIMENESS
United States
5 months using the app
March 29, 2022

Great app. It's free, help you save time, automated and works perfectly. I recommend it at 100%. Thank you.

Pour Les Petits
Dominican Republic
5 months using the app
January 30, 2024

great and easy to use

Pickle.co.uk
United Kingdom
5 months using the app
November 27, 2023

good

GARDENHILLS.US LTD
United States
5 months using the app
July 18, 2023

Really good, it's reduced our email enquiries and increased sales.
Would love to see more automations in the app

The DIY School
United Kingdom
5 months using the app
November 19, 2023

Very handy. Allows me to communicate with my customers in real time.

Stone Creek LLC
United States
5 months using the app