Reviews (6,163)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

July 3, 2023

The app is very useful and clean. My only concern is that there is no way to get the lead's phone number when the chat is started (at least I don't know how to, if possible).

Madalar
Brazil
4 months using the app
February 12, 2024

very Good!!!!

Trendy Fitness
United States
4 months using the app
February 28, 2024

Hele fijne app, duidelijk en goede layout!

JOES Traktaties
Netherlands
4 months using the app
December 28, 2023

So far so good. It's been helpful to engage with customers that don't want to call our 1800 number or can't get through for other reasons. They can easily leave a message and come back it it when they're next on, or reply via the email that gets sent to them.
Very handy to be able to offer products and upsells or discount codes to customers. highly recommended you use this FREE app to increase ...

Porters Lux
Australia
4 months using the app
September 7, 2022

Fit, exactly what I wanted. Can help me solve the communication channel with customers. It is recommended to use it to achieve point-to-point communication.

https://www.xuibol.com
China
4 months using the app
March 23, 2024

teşekkürler

Exivy
Türkiye
6 days using the app
Edited January 24, 2023

UPDATE: Is there a way to block the spammers from Nigeria? I've had 4 in four days... seems that telling them to F*** OFF and GO AWAY and TAKE ME OFF YOUR LIST doesn't work on them!!!!

I'm not going to hit you with lower stars, because it does do what it's supposed to do... It's an AWESOME app... the customers love it. And I like the way it can come into my cell phone and I can respond quickly ...

sewing.school
United States
4 months using the app
Shopify replied March 1, 2023

Hello, there. Thank you for sharing your review with us. I understand you have some problem customers you are looking to block from your Shopify Inbox. Our latest update ...

July 21, 2022

Shopify Inbox werkt perfect, heel fijn om via de telefoon onze klanten advies te geven via de chat functie :) Zeker een aanrader! Sexy groet, Madamejouet.com

MadameJouet.com
Netherlands
4 months using the app
January 17, 2024

good

HOIANN
Canada
4 months using the app
April 22, 2022

I use this app to get messages from customers on Facebook, and Instagram on Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address a receive a desktop notification. It is awesome!

Valmurr Wigs Wefts And More
United States
4 months using the app