Reviews (5,556)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing sales and improving customer service. Key features include "Quick Replies" for faster response times, seamless Shopify integration, and access to customer details like cart items and order history for personalized service. The app also offers automated responses and mobile functionality, allowing for effective management of interactions on-the-go. Merchants appreciate the reliable, user-friendly interface with real-time notifications that ensure timely responses, and the supportive Shopify team that helps maximize app usage.

June 19, 2024

super helpful-excellent means for interaction with customers

Hex Garage
United States
Over 1 year using the app
August 18, 2024

good

Seminyak Leather Bali
Indonesia
Almost 4 years using the app
July 19, 2024

Nos gusta bastante, se trabaja cómodo solo que sería mucho mejor poder enviar archivos adjuntos, no sé porqué nosotros no podemos hacerlo.

Smart House Mexico
Mexico
Over 1 year using the app
August 19, 2024

It's nice, but there’s definitely room for more improvements!

Bertello Wood Fire & Gas Outdoor Pizza Oven
United States
4 months using the app
June 20, 2024

Great app, no issues with it. Works as it should.

Taheebo Wellness Tea
United States
Almost 2 years using the app
June 13, 2024

Shopify Inbox has been a fantastic tool for managing customer communications. It's user-friendly and has significantly improved our ability to respond quickly to customer inquiries. The integration with our online store is seamless, and it has helped us maintain a high level of customer satisfaction. Highly recommend this app for any Shopify store looking to enhance their customer support.

Mirelle
Australia
9 days using the app
July 29, 2024

easy to use!

ODC DEALS
Canada
Over 2 years using the app
August 1, 2024

Easy to use!

The Kindred Bone
United States
About 2 years using the app
July 3, 2024

Great app!! It works really good.

Gretchen Scott LLC
United States
6 months using the app
July 25, 2024

geat-thank you

Techlabz
South Africa
Over 1 year using the app