Reviews (6,172)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

Edited February 6, 2025

Desktop version of Inbox is easy to use. I like that when messages can be sent via email if customer is no longer online.

a yellow giraffe
United States
Over 4 years using the app
Shopify replied September 11, 2020

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying ...

Edited January 21, 2021

for now everything is good. thank you for be next to us! we never alone ! I really Appreciate it! arnouxbrand.com

arnoux
United States
4 months using the app
Shopify replied February 3, 2021

Hello arnoux, thank you for the five star review!

Our support team is here to help anytime you need it! We hope this app will help you with your customer interactions and ...

February 29, 2024

Nice app...

JelliM1
United States
4 months using the app
January 18, 2024

cool

Mag Collab Apparel
United States
4 months using the app
October 2, 2023

Love the app - we can answer quickly and efficiently and handle our clients almost as quickly as they message us.

LiviRae Lingerie
United States
4 months using the app
March 21, 2022

I like this app. I've connected my cell phone and can trust that if a customer has a question I will be able to respond to it right away.

Themanshoppe.ca
Canada
4 months using the app
September 1, 2022

Great app! Shopify keeps improving to present solution to its customers always making it easier to have an online store.

Makondo Pets
United States
4 months using the app
February 18, 2024

It's good, but could be better. Hopefully it's something that will develop. 111111111111111111111111111111111111

The Artists Quarter
United Kingdom
Over 4 years using the app
September 23, 2023

Great for the store but there needs to be a way to view all inboxes when you have multiple stores.

The Worshipping Vegan
United States
4 months using the app
November 20, 2022

It is a nice app and I am happy and thankful to use it. The minimum one hundred words for a review would be the only thing I could say needs improvement.

www.rosscline.com
Canada
4 months using the app