Reviews (6,172)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

December 2, 2023

Very good and simple to use.

Menasol
United Kingdom
4 months using the app
September 15, 2023

Sehr gut, ich kann nur jedem empfehlen.

Ladenxl
Germany
4 months using the app
January 29, 2024

This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).

The biggest bummer was when they discontinued ...

JUUK
Hong Kong SAR
Over 4 years using the app
February 9, 2024

Great way to connect with customers!

Bloc Bags
United States
4 months using the app
March 3, 2024

easy to install and build up website!

CoolCustomJerseys
United States
4 months using the app
February 29, 2024

Easy to use and able to communicate with our customers effectively.

OBEASY.COM
United States
4 months using the app
July 1, 2022

En mon absence shopify répond à ma place aus visiteurs et ça contribue à la confiance des visiteurs. Ce qui me dérange maintenant c'est le fait les gens moi je voulais cibler ce ne sont pas qui me laissent des messages,donc j'ignore comment shopify peut m'aider en ce sens,parce-que la plupart de ces message ont un caractère abusif et pornographique,merci aux dirigents de shopify si ils arrivent à ...

Roberg Fastservice
Canada
4 months using the app
December 1, 2022

SHOPIFY INBOX IS GREAT APP TO CHAT WITH CUSTOMERS. ALL MY CUSTOMERS ARE ABLE TO TALK TO ME LIVE AND MORE SALES IS GOOD.

EGIFTHOME
United States
4 months using the app
January 24, 2024

Great tool, makes replying and seeing what our customers need much quicker!

JordiLight Inc.
United States
4 months using the app
August 30, 2023

Shopify Inbox is great and it keeps shop owners in communication to answer questions from a customer

Harmony Luv Brand
United States
4 months using the app