Reviews (6,180)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

August 30, 2023

Shopify Inbox is great and it keeps shop owners in communication to answer questions from a customer

Harmony Luv Brand
United States
4 months using the app
September 28, 2022

It helps me put all the responses in one place which saves me time and money. I love being able to reply to everyone in one place.

Copious Crafts/BettesMakes
Canada
4 months using the app
September 9, 2022

Recently installed this - So far so good! A great way to answer some FAQ's quickly and the app works well so we can rely promptly.

Darby Scott
United States
4 months using the app
November 4, 2022

Really works just like it should. Easy to respond, customizable, and obviously perfectly integrated into Shopify.

A Joy Forever Bath + Body
United States
4 months using the app
July 10, 2022

Amazing. Very simple. No need for more than these features as online chatting. Thank you so much........................

Shawarmist
United States
4 months using the app
October 12, 2022

it's nice to have immediate and direct contact with customers. I believe that it is way easier for them to communicate as well

My Chele Belle Creations
United States
4 months using the app
September 1, 2022

A good way to communicate with customers. Easy and effective communication. Best of all this app is totally free.

Premium Jerseys and Collectables
United States
4 months using the app
February 21, 2024

Raskt og effektivt!

droyetekster.no
Norway
4 months using the app
February 6, 2023

Une application excellente !
Comment a-t-on pu faire sans.
Elle s'intègre et fonctionne parfaitement. Je recommande à 100%

Buds-Sports Europe
France
4 months using the app
March 20, 2024

So far using this app for messages from customers has been easy and quick.

EpicTreasureHaven
United States
4 months using the app