Reviews (5,945)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
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Good App
its great
It has worked very well. Honestly made the customer service job so much easier for me! The only thing I wish it offered is a way to link the chat to help direct customers to it.
It's easy and works well
Its great except if you have a customer service agent or another email for support questions you cant use this app. It will only send to the store owners email. They really need to change this - most store owners are doing their own support or have a different email even if they are and cant change their stores email to the support email for security reasons.
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the app. Please feel free to reach out to us at inbox@shopify.com.
- Shopify Inbox Team
It does what we need it to do. It could be slightly better with added AI functionalities, but it is free, so there are no complaints.
its always bots
stays on top of messages.
Great