Reviews (6,030)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.
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This app is wonderful. I like it.
good stuff
Great
App ben fatta.
great
very easy and useful
So far so good, does as promised and can see the benifits.
Dit is ontzettend handig en resulteert altijd in verkoop of directe hulp voor de klant. Het tilt de klantenservice naar een hoger niveau.
There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.
Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team.
Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing".
Hope that helps! Feel free to reach out to us at inbox@shopify.com with any further questions.
- Shopify Inbox Team
Good App