Reviews (4,710)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time chat feature, which enhances customer service and satisfaction. Its user-friendly interface integrates seamlessly with Shopify, accessible on both desktop and mobile. AI-driven features like automated responses save time and boost productivity. The app is free, offering cost-effective communication solutions with customizable quick replies and customer detail tracking, leading to increased conversion rates and sales.
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Good app. Would be better if you were able to see if other team member is writing to avoid duplicated responses.
We use Shopify inbox daily. We love it and it has helped us grow as a company and connect with our customers.
Great app. Very easy to setup and since it is shopify's own app all relevant order and customer data is fetched along with the product feed.
Highly recommended.
Love how you can see what the customer has in their cart. So helpful and how long they have been our customer for. This is very good.
It is pretty easy to use with a tiny learning curve.
Great app.
Very easy to use. I never miss a message from my customers
It works great on phone or laptop. It is an easy way to communicate with customers.
Very useful as we can chat directly with customers. Better to use with the computer but its ok on a mobile
Loathe the automatic opt in on "Shopify Magic" AI responses; on-phone app always shows notifications when there are none. No positive feedback for this app.