Reviews (6,090)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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Deleting this app!! All you get from it is an outrageous amount of SPAM.
I have had to block so many messages and especially on my social media accounts. I never had spam on there before. Seems like my traffic on my site has gone way down in the past few weeks also. I tested the Track my order question I added, and it doesn't work at all. I used my most recent order that has tracking and all I got was this message, Sorry, we couldn't find an order with the order number and email address you provided.
Please check for typos and ensure the order number is from our online store. You can also message us for help.
This app is Another BRILLIANT SHOPIFY BUILT APP. I really expect way more from team of so-called experts that I have been paying for more than a year now. All Your Apps SUCK!!!! They do more harm than good to your store.
Hi, there. Thank you for your feedback, and I'm sorry to hear about the issues you've been experiencing.
I recommend blocking any spam conversations you receive through Shopify Inbox. You can do so by clicking the exclamation mark in the top right corner of your screen, or the 3 dots if you're using the mobile app.
If you contact us through the Help Center (https://shopify.link/vRnL) we can investigate the error messages you've received on your store and answer any further questions you have. Thank you! - Greta, Shopify Support
I cannot delete conversation history. I cannot believe that. This is a really basic feature. Every message app has this except shopify. I have tried to contact developers several times but nothing happened. They don't care about privacy issues. I don't expect they will fix this soon.
Thank you for taking the time and sharing this review. We'd be happy to share your feedback with our Development team. However, it does take time for new features to be implemented. If Shopify moves forward with any changes to Shopify Inbox, then we'll be sure to announce them on the Shopify Changelog (https://shopify.link/N5vR). Cheers. -Elias, Shopify Support
no funciona
Update: UNINSTALLING! APP is another Shopify POS APP!
I get spammed from this app. Not sure if I’m going to delete it or not. Since I downloaded it even my social media started blowing up really bad with people claiming to be Shopify experts or pretending to be customers. Hey, do you ship worldwide blah blah blah.
I’ve also noticed a major decrease in store traffic and it does not send to your email either.
App seems to work but not like it says.
If you want spam use this app. Tested the tracking and it don't work either even with an order that has tracking on it. Noting works but SPAM!
Go to another app if you want a chat box!
i have never get a reallly buyer from it
não aparece no tema craft. um tema nativo da shopify. ja desinstalei e voltei a instalar e continua a nao aparecer.
Very bad customer service, trying to reach out since 1 day but showing errors.
Las respuestas rápidas o predeterminadas no funcionan correctamente, las notificaciones en mobile no funcionan como deberian
Thank you for taking the time to share your feedback! Please reach out to us at inbox@shopify.com with more details about the issues you are facing with quick replies and mobile notifications and we can help find a fix for your shop.
- Shopify Inbox Team
good
Funciona mal