Shopify Inbox , 1,929 reviews

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its enhanced customer communication features, including a consolidated dashboard, live chat, and mobile-friendly interface. It offers customizable autoresponders, tracking updates, and access to customer profiles for personalized service. Features like quick replies, product links in chat, and photo sending are also highlighted. Merchants report increased response times and sales conversion with this user-friendly and free app, making it ideal for newcomers.

May 26, 2023

Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.

United States
11 months using the app
Shopify replied May 31, 2023

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

February 15, 2023

Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.

my hapibox
United Arab Emirates
About 2 hours using the app
November 4, 2022

Email notifications for every damn message sent! What a pain in the rear. HOW DO I SHUT THIS CRAP OFF?

Built eBikes
United States
About 1 year using the app
Shopify replied December 28, 2022

Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox. We appreciate you letting us know that the amount of notifications you're receiving are annoying. I'm happy to let you know that you can control your notification settings within your Shopify Inbox App. Check out these steps: 1.) Login to your Shopify Admin. 2.) Access the 'Shopify Inbox' app from your admin. 3.) On the left hand menu, click the 'notification' menu item that appears underneath 'Inbox.' 5.) Scroll down to the 'Notification Triggers' section and un-check the email notification boxes. This should lead to a reduction in those annoying email notifications for you. -Imogen, Shopify Support

April 27, 2023

Infelizmente muito fakes e SPAM a todo momento, chegando a 5 mensagens fakes querendo se passar como membro do SHOPIFY para vender algum serviço, mesmo eu bloqueando aparece novos...
Unfortunately, a lot of fakes and SPAM all the time, reaching 5 fake messages pretending to be a member of SHOPIFY to sell some service, even if I block it, new ones appear...

About 1 month using the app
April 16, 2023

Removing Facebook messenger and Apple business chat takes all the appeal out of this app. Terrible move from Shopify.we will be looking for an alternative and will exploring the possibility of taking our business to another e-commerce platform.

The Resell Club
United States
Over 1 year using the app
Shopify replied April 18, 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

August 24, 2023

chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...

5 months using the app
Shopify replied August 29, 2023

Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this.

If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support

November 24, 2022

I can't reconnect back to Instagram and messenger. It says business manager error, also I have changed the business manager and I see the same issue and also get back the Apple Business Chat.

United States
7 days using the app
Shopify replied January 3, 2023

Thank you for getting in touch and letting us know that you're experiencing this issue. This is something I'd like to help you with, so if you're still unable to connect Shopify Inbox to Instagram and Messenger please email us at for assistance. -Victor, Shopify Support

Edited May 8, 2023

I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.

Koala Fabrics
6 months using the app
Shopify replied May 10, 2023

Hi, there. Thank you for taking the time to share this feedback. I can definitely understand how having the ability to block spam converations in bulk would be helpful. We're always trying to improve our features, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support

August 18, 2023

The customer service is terrible.

When we asked how to add colleagues they simply could not help us.

9 days using the app
Shopify replied August 23, 2023

Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: on their Staff account, as detailed below.

- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions

If you still need further help however, I encourage you to contact our live support team once more:, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support

March 20, 2023

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.

United States
3 months using the app
Shopify replied March 22, 2023

Hey there, thanks for taking the time to write a review. When you open the chat by selecting the icon on the online store - you can also select the application icon once again to close the chat. With that being said, the application should still allow you to still select items on the online store. If you are experiencing issues with the application blocking the page, I would suggest reaching out to our live support to have a further look into your online store and application: