Reviews (5,656)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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This is another app (like Shopify Email) that Shopify has released before it is very functional. There is a message to start the chat that you can't get rid of. My customers accidentally set it off and then give up and leave the app. Even the Shopify support person did the same thing.
I like the idea, but still needs improvement for android version. I would like to have the ability to set hours available for live chat (like facebook messenger) and, also, to be able to respond via computer, not just phone app.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Hi a yellow giraffe!
Thank you for your feedback!
There are some features that were not added in this initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, setting availability hours as you mentioned, as well as working with Kit, will be added in the future as we build upon Ping for Android. :)
If you have any other feedback, or any questions at all, please don't hesitate to reach out to us at ping@shopify.com.
Take care,
Ellis from Ping and Kit Support.
I appreciate that this is a free app supplied by Shopify for which I am grateful. However, it has nearly no customization, notifications through Ping Android App are appallingly bad and inconsistent and so often I get messages but don't know until the customer has left. No time stamps on messages means you don't know whether customer left 1 minute ago, so might be able to recover via Email immediately or whether it was 1/2/3 hours before. Some of us SME owners are too busy at the moment to keep checking their phone just in case someone messaged. Am now looking at paid alternatives unfortunately.
Hello Ab Fab Textiles, thank you very much for this great feedback! This is exactly what we need to know in order to improve the app.
Customizing the Android version is something we are working on and will be releasing more features soon. It's a big request from merchants right now.
While time stamps are there for the day, they are not available for the hour - again, this is something we are working to release.
But I will also follow up with a personal email to you, as I think we can discuss this further. Please keep an eye on your inbox for an email from me.
Hope that helps!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Works well, however being tied to Ping and no translation strings available, this is still in beta. Let's wait few months.
Hello IloinenKirsu and thank you for your review.
Wanted to let you know that now the Chat widget and welcome message are now automatically translated to appear in the same language as your storefront. Hope that helps make Shopify Chat more effective for you.
All the best,
Ellen
Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless
Hi there! Thank you for sharing your feedback. Currently, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox. However, customers can still initiate conversations while browsing your online store and through the Shop chat on the Shop App. -Mac, Shopify Support
Really slow, as others have said, and notifications of customer messages only come sporadically. I can check the inbox and clean everything out, then five minutes later check again and there will be a message a customer supposedly left hours ago. What the ---? That creates terrible customer service. I also can't figure out how to link a product into the message, even though the app store description says it can be done "easily." Like so many other "great ideas" Shopify has had lately, it seems hastily put together with little beta testing by actual users before release. (Shopify email ring a bell?)
Thank you for writing your review and for sharing your candid feedback with us here, which is something we are grateful for as we seek to develop and improve the app over time. Your feedback regarding the delayed notifications has been logged with our team.
In terms of linking products to the messages you're sending, you can do this by clicking on the product tag icon in the app: https://screenshot.click/05-13-39845-6940.png. Clicking on this will allow you to search for products in your store and link them to the message you're sending. If you're having difficulties doing this, or if it doesn't seem to be working properly for you, please contact our support team directly so they can offer their assistance and troubleshoot this issue in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Great App, worked really well for us, but disappointed to see Instagram and Facebook Messenger will no longer be supported, having it all in one place is the main draw of this
Hi, there! I appreciate you taking the time to leave a review. I can definitely understand why having everything in one place has been helpful. I'll definitely pass this feedback on to our developer team. In the meantime, I wanted to let you know that you can continue replying to Facebook & Instagram Messenger messages through Meta Business Suite. You can learn more about this in their help documentation here: https://bit.ly/3LataZI. -Erin, Shopify Support
Necesito modificar el idioma de la app de español a ingles, como puedo hacer?
Ya que mi tienda tiene como objetivo el mercado estadounidence. Gracias
The interface is unnecessarily complicated. Too many screens have to be navigated to accomplish knowing if there are messages or even replying. However, it is useful and we will continue using it. Recommendation - make the dashboard the place linked to messages and be able to respond much more easily.
Hey, there. Thanks so much for taking the time to write a review and provide us with this feedback. I'll be sure to pass these points on to our development team to be considered for any future updates. Thank you! - Brie, Shopify Support
Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.
Hello A.BCH, thank you for your honest feedback and review!
We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later.
If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at ping@shopify.com. Thank you!
Best regards.
Veronica N.
Ping Support