Reviews (6,090)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

October 24, 2024

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

Top Shop Premier Maltby
United Kingdom
About 2 months using the app
January 8, 2025

el único tema es que a veces no me llegan las notificaciones.

By Mármol
Mexico
Over 2 years using the app
November 13, 2024

Customers like the decor, buildability, and durability of the product. They mention it includes charming gingerbread figures that are perfect for decorating the Christmas tree. They also appreciate the bright colors and cute design.

The Shop Stop
Pakistan
3 months using the app
November 7, 2024

Super fast with generating responses. Love the easy way to access the Inbox. Very happy with the service

The Wellness Hub
Canada
About 1 month using the app
October 4, 2024

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star

African Traditional Home and Wear
South Africa
Over 2 years using the app
November 11, 2024

A volte non mi da le notifiche ma in sostanza è una buona chat
Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una

MBretrogames
Italy
Over 1 year using the app
January 2, 2025

que sea mas visible la notificacion en lapc o celular cuando llega una conversación nueva

ContaShop
Mexico
10 months using the app
November 18, 2024

yes good app worth using

Carradice - Innovative Outdoor Products
United Kingdom
About 1 year using the app
January 13, 2025

Correspond à mes besoins. Le seul bémol est qu'il manque la traduction pour les questions prédéfinies

Hopono
Belgium
2 months using the app
October 19, 2024

it is easy to navigate

Gcosmetics
United States
Over 4 years using the app