Reviews (4,691)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer service with quick, efficient responses and a user-friendly interface. It integrates smoothly with Shopify, supports automated and AI-generated replies, and centralizes communications, boosting organization and conversion rates. Its free cost, effective mobile performance, and features like displaying customer cart details and location during chats are also highlighted, making it ideal for improving customer interactions within the Shopify ecosystem.

March 4, 2025

The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.

LearnQuranicArabic
Australia
About 1 year using the app
March 18, 2025

Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?

ThreadandTrimmings
United Kingdom
Over 3 years using the app
May 22, 2025

Loved how easy to use the application ,
and variety of options to reply customers ,

Also variety of reaching out when you receive a message,

Thanks

Ghoddosh
Egypt
4 months using the app
May 2, 2025

The app is not too bad. But it would be great if the customer could enter their mobile number as well so we gould text back as a backup. Is this possible?

Campbell Vintage
United Kingdom
Almost 4 years using the app
Edited March 6, 2025

We have tried many other chat apps and this version of Shopify Inbox has been the easiest for my team and customers to use effectively!
We felt a drastic increase in use by our customers once we switched to Inbox and my team has easily been able to communicate back and forth resolving issues, answering product questions, and supporting our customers.

Opus Art Supplies
Canada
Over 1 year using the app
May 4, 2025

I would love to have it start automating reponses using AI. By linking with chatgbt it would be so so helpful. When will we see this?

Yellow Label Co LLC
United States
7 months using the app
June 1, 2025

This app is very helpful for providing meaningful and helpful responses to our customers and others with interest in our product.

No-Ratz
United States
Almost 2 years using the app
May 5, 2025

I would like a delete button for emails especially the spammy ones!

Normandy Kitchen Copper
France
About 1 year using the app
April 6, 2025

I love this feature as it helps us connect with customers world wide. They message us and we can answer to their enquiries.

Emiratesdiamonds
United Arab Emirates
Over 2 years using the app
May 21, 2025

Easy to use and a great way to keep in touch with customers

ARK Skincare
United Kingdom
Over 2 years using the app