Reviews (5,868)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.
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Very useful and helpful. You can guide your customers from anywhere from your phone so it will give you access 24/7 to your business and customer service.
Love it so far! Wish I could get everyone to submit customer support emails through this app!
At least this app works for what it's supposed to. My experience with add on apps to Shopify has been pretty dismal. This app works and puts important messages right in your store where they need to be.
Ease of use, very relevant to our online business, great app, highly recommend. Excellent App, it does the work you need it to do, you cannot miss a customer's email. Perfect. SEVEN STARS+++++.
Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.
It is getting better by the day.
Can do with some options. But for a free app it shoud get 5 Star.
4 Star now for asking me again for a review.
And if you ask me for a review why should I have to agree to your Terms and Conditions.
Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.
Thanks for your review! We have shared your idea of snoozing notifications during unavailable hours with our product team.
In the mean time, you could try snoozing notifications on your device during certain hours. On iOS this is set under the "Focus" settings (i.e. you can silence only the Inbox app during specified hours). On Android this should be called "notification snoozing".
- Shopify Inbox Team
Very useful app -
1. can send product information
2. AI assistance added - reduces turnaround time in live conversation setting
3. Used effectively this type of customer is usually ready to buy.
Very easy to use. I never miss a message from my customers
It works great on phone or laptop. It is an easy way to communicate with customers.