Reviews (5,733)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

March 9, 2022

I enjoy using the app, it helps me communicate easily with my customer, that way I can provide them with the information they need.

Eric's Plugins boutique
Canada
About 1 year using the app
October 6, 2023

Bien en general. Falta incorporar el link de la página de dónde realiza la pregunta, de forma de identificar el producto por el cual pregunta

BONZER
Chile
About 1 year using the app
August 12, 2022

Aumentan mis conversiones y funciona genial, mi empresa tiene varios servicios asociados a mis productos y esta app me a solucionado la vida para brindar presupuestos y aumentar mis tickets. Bravo Shopify!!!

AG Restaurants
United States
About 1 year using the app
January 25, 2024

Buena aplicación, nos ayuda a generar ventas

Veesy Deco y Casa
Chile
11 months using the app
September 16, 2022

I am still learning how to use this app, but so far it has been easy to work with and even someone like me can figure out how to use it. I am not Tech savvy, so this app has been very helpful to get my business up and running

ChristieDawn's Fashion Boutique
United States
About 1 year using the app
April 25, 2022

Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.

Sticker Matrix
United States
About 1 year using the app
July 1, 2022

I like this app, it has landed me some good sales one way or another. Its a good way to start a conversation with a customer. My only problem with it is that it needs to have an option to block fake users.
I nearly removed the app as I was getting spammed with suspicious links from what was clearly a bot. It has stopped for now though.

Vicary Plant Spares
United Kingdom
About 1 year using the app
June 6, 2022

Love this app, as it helps our visitors to contact us and solve their problems and certainly it helps us in CRO. The only suggestion, I have for the developers is that please give more customization options and also give the option to move the chat icon around freely.

Clark Smith
India
About 1 year using the app
Shopify replied July 1, 2022

Hi, there! I'm glad to hear you're enjoying the app so far and it's helping you build relationships with your customers while growing sales. We appreciate your feedback, and I'll be sure to let our development team know that additional styling options would be valuable. -Olivia, Shopify Support

February 15, 2024

Tekee työnsä. Ei mitään hienouksia, mutta perusasiat toimii

Taika-korut
Finland
8 months using the app
December 20, 2022

Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.

Studio Palasa
India
About 1 year using the app