Reviews (5,733)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

July 10, 2024

Very good

Stoney River Soap
United States
Almost 2 years using the app
September 3, 2024

easy peasy so far

BushWear
United Kingdom
1 day using the app
November 2, 2024

Funktioniert einwandfrei

NOVARAIL
Germany
4 months using the app
November 13, 2024

Facile a utiliser

Ethel
Canada
3 months using the app
July 9, 2024

LOVE IT

CPI Truck
United States
Over 1 year using the app
July 20, 2024

Fantastic product

abletolive.com
United Kingdom
6 months using the app
September 30, 2024

Utile

cafetwin
Italy
6 months using the app
May 21, 2024

The Inbox is a great addition to my store, its one of the better things on Shopify.

Medals R Us Australia
Australia
About 4 years using the app
Edited July 18, 2024

It's generally excellent. The only issue is that it doesn't work flawlessly in Chrome or Edge. It works fine in Firefox. If the bugs causing it to not work perfectly in Chrome and Edge could be sorted out, it would be brilliant. Separately, it would be good if the message sound in the app on an iPhone could be edited as, for me, it's a bit quiet, so it is easy to miss a chat

Proleno
United Kingdom
3 months using the app
July 7, 2024

Je recommande cette application, elles est très pratiques mais seul inconvénient il y a trop de personnes qui proposent des services payants dessus. Il faut juste les considérer comme spams .

BERNALDA
France
5 months using the app