Reviews (4,681)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated and AI-generated replies, which save time and improve query handling. The integration with Shopify allows for managing customer interactions directly from the admin dashboard, and its intuitive interface facilitates effective communication. The app also helps increase sales conversions and offers a mobile version for managing chats on-the-go, all at no extra cost.

January 15, 2025

Does all I need to do .

KyRas Practice
Australia
About 3 years using the app
October 15, 2024

It's wonderful! I have a long way to go to get my business really successful but Shopify is clear and understandable for this 70 year old lady. The Inbox works well

SenSii
South Africa
20 days using the app
October 31, 2024

It's really easy to use and gives your shop a professional way to engage and respond to customer inquiries

Koiie
United States
27 days using the app
March 22, 2025

It's good.

Conveniently Yours
United States
About 1 month using the app
Edited October 11, 2024

Ease of use, very relevant to our online business, great app, highly recommend. Excellent App, it does the work you need it to do, you cannot miss a customer's email. Perfect. SEVEN STARS+++++.

The Book Emporium
Pakistan
10 months using the app
February 25, 2025

Great app.

WEDOART-IL
Israel
Over 3 years using the app
January 2, 2025

Simple to use, helps give customers that personal touch they seem to like.

X Studios
United States
8 months using the app
August 6, 2024

Extremely helpful for responding to customers.

KT Aboriginal Fine Art
Australia
Almost 3 years using the app
May 16, 2025

Brilliant app

Inlace
India
2 days using the app
February 12, 2025

It is pretty easy to use with a tiny learning curve.

Pure Cure
United States
3 months using the app