Reviews (6,237)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its seamless Shopify integration and intuitive interface, which streamline customer communications directly from the admin dashboard. Features like automated responses, quick replies, and AI assistance enhance efficiency, boost customer satisfaction, and increase sales. The app also supports multi-device functionality, ensuring no customer inquiries are missed, and is praised for its robust, free features that improve e-commerce customer service.

October 24, 2024

Great app and works well for us

The Christmas Pyjamas
United Kingdom
Almost 2 years using the app
October 23, 2024

time saving ,i will defently recommend it

homelywish
Netherlands
Over 1 year using the app
November 22, 2024

Good

HEBDO
Canada
About 1 year using the app
December 27, 2024

sehr zufrieden, einfach zu verstehen

Roadtyping
Germany
Over 1 year using the app
January 10, 2025

excelente!

Stambor Vibes
Mexico
7 months using the app
May 22, 2024

This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me.
I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!

Bay Gift Shop
United States
Over 2 years using the app
October 7, 2024

Easy to use. Notifies when customers have communicated and are waiting for a response.

Art's Coffee Roasters
United States
About 1 year using the app
October 28, 2024

Easy to use an setup.

Dogwatch Art Co.
United States
About 1 year using the app
January 29, 2025

A++++

DialsLab
Lithuania
2 months using the app
October 15, 2024

It's wonderful! I have a long way to go to get my business really successful but Shopify is clear and understandable for this 70 year old lady. The Inbox works well

SenSii
South Africa
20 days using the app