Reviews (6,035)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through real-time chats and automated responses. They value its seamless integration with Shopify, ease of managing interactions, and features like sending product details and discounts directly in chats. The clean, intuitive interface and reliable handling of customer inquiries, coupled with effective support from the app team, are also highlighted.

Edited November 6, 2024

It shows that we have engaged with the client despite the fact that we may not have the time or manpower to deliver what they want. I get repeat emails in my feed which does annoy me and singles would be better

EconoMed
United Kingdom
9 months using the app
September 4, 2024

me encanta esta opción para que mis clientes puedan dejar sus consultas o comentarios de una manera más personalizada.

Chichus Librería
Honduras
10 months using the app
November 4, 2024

Good

My Coral Sunset
Portugal
9 days using the app
July 29, 2024

No problems here. The app seems to be working great. I have made several new contacts; everyone here seems quit friendly.

Old Wells Trading Post
United States
6 months using the app
July 23, 2024

This app works well for us. It was easy to set up and works seamlessly with the website. Can be used with various devices so it's easy to chat with customers.

Ideal Garden Lights
United States
Almost 3 years using the app
June 25, 2024

Shopify Inbox has completely transformed how I manage customer interactions for my online store. The seamless integration with Shopify's platform makes it incredibly convenient to respond to inquiries, track orders, and engage with customers all from one place.

The interface is intuitive and user-friendly, allowing me to stay organized and promptly reply to messages. I especially appreciate the ability to customize responses and automate common inquiries, saving me valuable time while ensuring customers receive timely and personalized support.

The real-time notifications keep me informed of new messages, ensuring I never miss an opportunity to assist a customer. This has undoubtedly improved customer satisfaction and loyalty, as my response times have significantly decreased.

Overall, Shopify Inbox is an indispensable tool for any e-commerce business looking to streamline customer communication. I highly recommend it and have no hesitation in giving it a well-deserved 5-star rating!

Feel free to adjust the review to better fit your personal experience and satisfaction with Shopify Inbox!

Hakuna Matte
Germany
6 months using the app
December 11, 2024

Está bem sincronizado, as notificações de mensagem chegam na mesma hora, facil de usar, tudo ok

Minha loja
Brazil
3 months using the app
August 17, 2024

also we want to the option of taking mobile Number from customer instead of email.

COSDERMA
India
28 days using the app
Edited September 16, 2024

Been using the Shopify inbox for more than a year and really appreciate the spam message detection feature. It's very convenient with a user-friendly interface. Highly recommend to install the app on mobile so you can respond faster to inquiries.

Healthy Foodie Manila
Philippines
About 3 years using the app
March 13, 2024

Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us

JackJacks Metal
United States
Over 2 years using the app