Reviews (5,951)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.

August 6, 2024

Extremely helpful for responding to customers.

KT Aboriginal Fine Art
Australia
Almost 3 years using the app
July 31, 2024

So far so good, instalation process was easy, configuration done without any issues and the app is working perfectly.

Vapeando Ando
Mexico
3 months using the app
August 18, 2024

Impressive and quick response, it boost my sales and helps a lot.

Wattcycle-US
Hong Kong SAR
12 months using the app
November 18, 2024

o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !

Casa Duth
Brazil
11 days using the app
Edited November 4, 2024

好用

tubularglass
China
About 3 years using the app
Edited December 28, 2024

Very simple to use and the ability to include contact information and a mailing address is priceless. Other sites don't allow and it completely eliminates VERY necessary abilities for returns, exchanges, sizing information, etc. I don't sell off Shopify, but I need the ability to communicate as if I was selling off Shopify. Sure wish Ebay, Etsy and Poshmark understood the value of this type of communication. Also love the ability to add pictures. Is there a way to update to add multiple photos at one time? Sure do love selling on Shopify. BEST site ever. Linda

Carolina Bling Queen
United States
Almost 3 years using the app
August 19, 2024

Very helpful and easy to use, only addition we would like would be to be able to attach documents

Pedibal Bikes
United Kingdom
10 months using the app
July 4, 2024

Nice to have the option of using this app instead of a paid one.

BuyExcelTemplates.com
United States
About 2 years using the app
May 22, 2024

This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me.
I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!

Bay Gift Shop
United States
Over 2 years using the app
October 17, 2024

toop

sky-case
Italy
About 2 years using the app