Reviews (5,734)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Need on Desktop:
Ability to search chats (a must)
Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there.
Save images with an extension, have to rename them every time right now to open them.
Bulk manage chats (archive etc)
Expire old chats after xxx days
Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does.
Thanks
Thank you for writing your review and for providing us with some suggestions here. I can see why all of the changes you've suggested would be helpful and I'll be sure to pass these on to our app development team. -Victor, Shopify Support
sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales
Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.
Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers.
We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support
Kind of a great app. It just lacks customization to make it more branded, and also the customization to hide it on some website pages. Would be great for messages coming from IG if we could see their profile picture and a quick link to access they profile, so we don't confuse different users.
Hi there! I can appreciate why having greater control of where the chat box appears, and why having more customization of branding would be helpful, so I will be sure to submit your suggestions to our development team. Thank you for taking the time to write your review and provide your suggestions, and I'm glad to hear that you've enjoyed using the app thus far! -Victor, Shopify Support
I Like how this app connects me to my customers better. i would like a way to forward notifications to my facebook messenger as i dont always see notifications in app.
Thank you for writing your review and I am glad to hear that you've found Shopify Inbox to be a useful tool when it comes to connecting to your customers! We appreciate you sharing your feedback with us.
In terms of you not receiving notifications, this is something that our developers are aware of and they are going to be shipping an update soon that should resolve this issue. If you're noticing in the next few days that the issue is persisting, please send us an email addressed to Victor to inbox@shopify.com and I will be happy to look into this some more for you. -Victor, Shopify Support
Works as expected with lots of room to grow - You can integrate IG/FB with it so all in 1 place. :D
I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.
Thanks so much for taking the time and writing this review! We're delighted to hear that our app is helping you with real-time customer care. We'd also be happy to submit your suggestions to our development team regarding the ability to paste screenshots and react to customer messages. Cheers! -Elias, Shopify Support
Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).
Works great. It would be nice if there was a search function to easily search through existing and old messages.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great and we understand that you'd like to see a search functionality for older messages. We'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support
Chat is good but no way to turn off chat and just display FAQ after office hours. It would be perfect with that feature
Thank you for writing your review and for sharing your feedback with us here. I can see why it would be preferential to disable notifications coming through outside of office hours and will be sure to pass your feedback onto our development team who work with Shopify Inbox. We appreciate your suggestions on how we can improve the app. -Victor, Shopify Support