Reviews (6,237)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its seamless Shopify integration and intuitive interface, which streamline customer communications directly from the admin dashboard. Features like automated responses, quick replies, and AI assistance enhance efficiency, boost customer satisfaction, and increase sales. The app also supports multi-device functionality, ensuring no customer inquiries are missed, and is praised for its robust, free features that improve e-commerce customer service.
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yes good app worth using
A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.
Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team.
- Shopify Inbox Team
A great way to touch base with customers who have a question before checkout, while they are still in the process. Sometimes the questions are things that they could have just figured out on their own by looking first (ie is it in stock? where are you located? do you have xxx?), but if they need their hand held, this is a good app.
allow me to stay in touch with my customer or business contact
Shopify inbox is an amazing way to connect with my customers and its so easy, its like having a assistant on hand. Thankh you from the staff at Bolden Boutique!
i really appreciate this feature as we can easily talk to our customers and can solve there queries
Works as expected
It is very user friendly
I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.
buena