Reviews (6,231)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface, enhancing customer interaction management directly from the admin dashboard. Features like automated responses, quick replies, and AI assistance boost efficiency and customer satisfaction. The mobile functionality and integration of customer order details within chats are also highlighted. Despite being free, it's especially effective for small businesses, with a supportive team aiding in maximizing ...

April 2, 2025

It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.

RopesGear.com
United States
November 10, 2024

Keeps me connected with potential buyers

Just my way 787
United States
10 days using the app
October 11, 2024

Very reliable inbox. Easy to use and connect with customers.

Thank you

SEXYFOREVER
United Kingdom
8 months using the app
November 26, 2024

Excelente por que ayuda mucho a la hora de responder.

Galicia Pet World
Spain
18 days using the app
December 4, 2024

nice

Farery
China
7 days using the app
September 26, 2024

It works good to contact with customers

Technocontrollers
United Kingdom
Over 1 year using the app
October 21, 2024

very good, easy to use!

Elfas Namuose
Lithuania
About 1 year using the app
June 25, 2024

Shopify Inbox has completely transformed how I manage customer interactions for my online store. The seamless integration with Shopify's platform makes it incredibly convenient to respond to inquiries, track orders, and engage with customers all from one place.

The interface is intuitive and user-friendly, allowing me to stay organized and promptly reply to messages. I especially appreciate the ...

Hakuna Matte
Germany
6 months using the app
December 4, 2024

Me gusta

RetroBox
Spain
About 1 month using the app
December 6, 2024

good

PRIME PICK
United Kingdom
19 days using the app