Reviews (6,237)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its seamless Shopify integration and intuitive interface, which streamline customer communications directly from the admin dashboard. Features like automated responses, quick replies, and AI assistance enhance efficiency, boost customer satisfaction, and increase sales. The app also supports multi-device functionality, ensuring no customer inquiries are missed, and is praised for its robust, free features that improve e-commerce customer service.

November 18, 2024

yes good app worth using

Carradice - Innovative Outdoor Products
United Kingdom
About 1 year using the app
November 2, 2024

A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.

Sacktaschen
Poland
7 days using the app
Shopify replied November 18, 2024

Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team.

- Shopify Inbox Team

August 1, 2024

A great way to touch base with customers who have a question before checkout, while they are still in the process. Sometimes the questions are things that they could have just figured out on their own by looking first (ie is it in stock? where are you located? do you have xxx?), but if they need their hand held, this is a good app.

Crafted Decor
Canada
9 months using the app
October 10, 2024

allow me to stay in touch with my customer or business contact

JK Creation Finds
United States
3 months using the app
Edited October 25, 2024

Shopify inbox is an amazing way to connect with my customers and its so easy, its like having a assistant on hand. Thankh you from the staff at Bolden Boutique!

Bolden Boutique LLC
United States
Over 1 year using the app
October 26, 2024

i really appreciate this feature as we can easily talk to our customers and can solve there queries

INFINIQUE MART
Pakistan
3 days using the app
November 21, 2024

Works as expected

SWIRL
Canada
5 months using the app
November 21, 2024

It is very user friendly

Low Price Deals
United States
2 days using the app
August 31, 2024

I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.

FAST RACER
United States
Over 4 years using the app
January 19, 2025

buena

Zoom Digital Market
Spain
2 months using the app