Reviews (5,734)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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This app is great! It allows consistent communication with your customers and it's easy to use. I only wish it would send customer's message to my email when I'm not available.
So glad to hear you're enjoying the app! If you receive a message from your customers when you are logged out of Shopify, you should be receiving an email notification by default. This would be sent to all staff members with Inbox permissions, so I'd recommend double checking those settings if you aren't receiving the emails. If everything looks good there, feel free to reach out at inbox@shopify.com, and we'd be happy to help you troubleshoot that! - Brie, Shopify Support
ok
the app is improving and adding more features. Would suggest making a desktop app, and have some preset robot reply like FAQ. At the moment, it justs show "What's my order status?" which is seldom needed from us.
Hello Yau Shing Gems, thank you for your feedback and review!
We do indeed have Shopify Ping available on desktop now. Head to shopifyping.com and login with your store name and email. It certainly helps many merchants to handle chats.
Great idea about presets, although they are coming for Android devices. (This is currently available on IOS devices.) Just keep your Shopify Ping app up to date and enjoy the newest features.
Hope that helps! Get in touch if you need anything else.
Best regards,
Veronica N.
Senior Support Specialist - Ping
Outil efficace pour entrer en contact et renseigner les clients. Parfois les messages arrivent tardivement. Correct dans l'ensemble.
I used this app to help interact with customers. Just wish it was some kind of way to do an automated response when business is closed.
Hi Calans Collections, thanks for leaving a review and feedback!
Our Product team is currently working on availability hours feature that includes an automated greeting for Android users on Ping. I don't have an exact date for when this feature will be released, however it is due to be released this year!
Hope that helps! Get in touch if you need anything else, our team can be reached at ping@shopify.com
Thanks again,
Ruby C.
Senior Support Specialist - Ping
Fatta bene, da molte possibilità nella chat, come i messaggi automatici, le risposte rapide, condivisione dei prodotti e degli sconti. Adoro il fatto di avere l'app dedicata per il mobile e le integrazioni con messanger, apple chat, facebook..! Unica pecca, ha dei ritardi nella ricezione dei messaggi, a volte di 3-4 minuti che fanno perdere il cliente. Inoltre sarebbe bello se, quando il cliente apre la chat, potesse inserire il numero di cellulare in alternativa all'email. Ma so che shopify è in continua evoluzione ed anche questa app è stata ottimizzata ed aggiornata molte volte negli ultimi mesi, quindi miglioreranno anche questo ;)
Shopify Inbox is extremely useful, which allows me to obtain emails from my customers and respond at an appropriate time.
De momento cumple las expectativas básicas y eso está bien. Nos gustaría que en el futuro incluyan el manejo de horarios, de forma tal que tras establecer un horario laboral se pueda enviar un mensaje de ausencia (tienen algo similar implementado, pero no se maneja con horarios). Deberían eliminar o al menos dar la opción de poder desactivarlo/activarlo a demanda, la parte de que el chat registre en la web de forma automática al prospecto que conversa por primera vez dando su nombre, apellido y correo. Eso termina creando conflictos porque el cliente no sabe que se ha registrado y cuando ya lo intenta, no sabe su contraseña ni ha recibido un correo de invitación.
Loved it, it has separate mobile app as well. i wish it has more features and some more functionality.
I really like this app except that you can't type paragraphs. As soon as you hit the return key to make a new paragraph or if you forget and hit the return key by mistake, it sends the message before you are done with your message. It would be really helpful to be able to make paragraphs in the message to the customer.
Thank you for taking the time and writing this review! We're delighted to hear that you really like our app and we greatly appreciate the feedback! We can see how being able to type paragraphs and change the function of the return key would be really helpful, and we'd be happy to pass your suggestion along to our development team for future considerations. Thanks again! -Elias, Shopify Support