Reviews (5,734)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

June 11, 2024

Parceque c'est la meilleur plateformre pour le E-commerce. avec shopify tu reste en contact avec tes clients.

Boutique Beauté Santé
United Kingdom
4 months using the app
August 6, 2024

great !!

InstruArtes
Argentina
3 months using the app
July 5, 2024

Keep you informed

Muslim Sadiq
United States
3 months using the app
September 12, 2024

Bom recomendo

Mercado Br Shop
Brazil
5 months using the app
August 17, 2024

Fabulous

Red Label Outlet
United Kingdom
About 2 years using the app
July 19, 2024

Excelente plataforma para conectar con leads o personas interesadas en comprar. Rapido y con notificaciones. Las repuestas se valoran demasiado, mas aun que puedes adjuntar productos de forma muy facil.
Me encanta

Vitali+
Chile
6 days using the app
June 25, 2024

Looks good and easy to use

Starlight Eco-friendly Shop
Canada
2 months using the app
May 7, 2024

My experience with Shopify Inbox has been very good and convenient. It provides an easy-to-use platform for managing customer inquiries and orders efficiently.

Icy
Canada
Almost 2 years using the app
May 30, 2024

very easy to communicate with customers

POPnGAMES
United States
Over 1 year using the app
April 9, 2024

it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)

suegray jewelry
United States
Over 2 years using the app