Reviews (5,722)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE
Hi Flawless Vape Distro SA,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
THE ONLY REASON WHY I DON'T USE IT IS BECAUSE I CAN'T HEAR THE NOTIFICATION SOUND ON MY iPHONE - IT'S NOT LOUD ENOUGH!!!!!!! i
Hi Download Business Course!
I'm sorry to hear you're having issues with the notification volume. New messages from a buyer through Shopify Chat should create a notification on your iOS device that is accompanied by a sound.
I will reach out to you personally over email to troubleshoot this issue and get everything sorted out.
Take care,
Ellis from Ping & Kit Support
es gibt kein schliessen Button und man kann das Fenster auch nicht klein und dezent machen. Auf jeder Seite taucht es ungefragt wieder auf.
Einstellungsmöglichkeiten sehr bescheiden.
I was not able to see the chat close window on my mobile phone, even though I could see it in shopify preview. On actual mobile phone, it just disrupts my store with no close button
Hello Santivia - Your Way To Good Health, thank you for taking time to leave a review.
I'm sorry to hear that your customers are having issues on mobile closing the Shopify Chat widget. This can happen when the Shopify Chat button is pushed up when it conflicts with a non-Shopify made theme or a third party app. I will be following up with you via email to troubleshoot this issue with you. Look out for an email from me!
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
App simply doesn't work, losing sales because it doesn't want to load, ive tried on multiple networks just doesn't work on my phone.
Hello Next Step Performance,
Thank you very much for your review and so sorry you were having issues. We have released several fixes for any problems you were encountering with Shopify Ping, if you wish to update or re-install, that should sort out any further issues.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Hope that helps! Get in touch if you need anything else, our direct email is ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
The only good thing about this is the order lookup. Otherwise it's very, very basic. Needs a lot of improvement to do things like missed chats, tell customers that you're offline, etc.
I am having this error for more than 2 months.
"An error occured: Could not login to Inbox, please try again later (1000)"
Asked for support and haven't had any support.
Yesterday, I deleted the sale channel but it is back on my sale channel list. (How!!!)
Can anyone help me use or delete this thing?
Hey there, Kira the Cat. Thank you for taking the time to leave us a review for Shopify Inbox. That error you're receiving there is definitely something we want to assist you with. I know that you mentioned that you spoke to our Team for support, but I recommend that you reach back out to us using this link: https://bit.ly/2AWw5VA. We absolutely want to get you authenticated so we can jump in and help resolve this. It is odd that the app seemed to appear in your app list again after you had deleted it. If you decide that you'd like to delete Inbox, please follow the instructions that can be found on this help page: https://bit.ly/3J1kqFx. -Imogen, Shopify Support
This app is so poorly designed it's almost impressive. Neither the mobile app or the browser allows for switching between shopify stores, so once you logged in from a store, that's where it is. I have three stores so I have to have one in the mobile app, the other on Chrome and the third in Safari just be able to answer customers on all three. Even if you click links from an email, designed to take you specifically to a conversation, it will still take you to the first domain you opened on that browser.
Something doesnt work at all now ... When we want to go inside this app, The page say There’s a problem loading this page There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page
(opens a new window) for updates and try again later.
Thank you for notifying us of this issue here and for writing your review. If you have not done so already, I would recommend trying to log into your Shopify store through another browser or device to see if the issue is also present there when you try and access the app. It's possible that the error you have seen is browser-related and will not be present when you try another.
However, if the issue persists when trying to access the admin and the app this way, please contact our support team directly so that this issue can be troubleshooted and investigated in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support