Reviews (5,734)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

May 24, 2024

Easy and lets me get my job done with quick communication from phone or store admin areas.

Celestial Drift
United States
7 months using the app
November 5, 2024

Kullanımı gayet rahat ve başarılı bir uygulama

NUVOLU
Türkiye
29 days using the app
August 24, 2024

app perfetta e curata nel dettaglio

Hoodchill24
Italy
About 2 months using the app
Edited May 19, 2024

Shopify Inbox has been central to my business since I began building my website. Giving my customers access to let me meet their needs is essential to getting them what they need when they need it. Thanks.

Love Light Minnesota
United States
3 months using the app
February 20, 2024

"I have to say that the support I received from Shopify was exceptional. It can be really challenging to manage everything on my own, but their assistance was incredibly valuable. They helped me understand the functionality of Shopify's Inbox Chat app, which is a free alternative to one of my paid apps that serves the same purpose. In essence, I received free support for a new app and was able to save money by discontinuing an old app. Overall, it was a great experience."

Maison de Kristine
United States
About 2 years using the app
November 3, 2024

CLAIRE

BuzbyBee 🐝
Canada
27 days using the app
September 1, 2024

Excelente, atendeu todas as minhas necessidades.

KIDEALSHOP
Brazil
6 months using the app
October 15, 2024

facile ed intuitiva

Pet Paradise
Italy
About 1 month using the app
June 19, 2024

user interface is good

Scentedelic
India
Almost 2 years using the app
November 10, 2024

Finde die Anwendung gut.

Heißluftfritteuse Shop
Germany
23 days using the app