Reviews (6,035)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer communication and boosting sales through real-time chats and automated responses. They value its seamless integration with Shopify, ease of managing interactions, and features like sending product details and discounts directly in chats. The clean, intuitive interface and reliable handling of customer inquiries, coupled with effective support from the app team, are also highlighted.
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Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!
Makes contact with my customers a breeze.
Only updated needed is I shouldn't have to click out of a message and click back into it to mark as unread if I have the log active on my screen and the customer messages.
Me gusta mucho
You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.
Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support
Nice to have the option of using this app instead of a paid one.
Very quick and easy way to communicate with our customers
Facile a utiliser
Since I began using Shopify for our e-commerce needs, I have found the platform to be exceptionally user-friendly and efficient. The intuitive interface and extensive features have made managing our online store both straightforward and enjoyable.
Very nice, clear and easy to use app. :)
Super efficient and easy to use.