Reviews (5,734)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

June 19, 2024

user interface is good

Scentedelic
India
Almost 2 years using the app
October 14, 2024

It's great for chatting with our customers in real time. The app shows FAQs to the customers

Paraya Zeanne
Italy
4 minutes using the app
October 22, 2024

Working as intended

Sagen Sweden
Sweden
About 2 hours using the app
June 15, 2024

Gets messages in a timely manner.

Healingifts Herbs and Healing
United States
Over 3 years using the app
June 3, 2024

Best app to interact with your customers. really helpful.

LIBERTYZENO
United States
7 months using the app
June 19, 2024

It works amazing and is fast and efficient

Flirtation Street
Canada
3 months using the app
August 22, 2024

Wonderfulllllllllllllllllllllllllllll!

OrderMe
United States
9 months using the app
June 5, 2024

Two words: Quick, easy!

Southern Coffee Services
United States
Over 1 year using the app
May 1, 2024

The Shopify Inbox chat app is an exceptional tool that has remarkably simplified and streamlined our communication with customers. Its straightforward design is not only easy to navigate but also significantly enhances our customer interactions, leading to a vastly improved customer experience. Through valuable insights gained from direct feedback, we have been able to gain a deeper understanding of our customers' shopping experiences. This has been instrumental in allowing us to tailor our online store to better meet their needs. I highly recommend the Shopify Inbox app to any retailer looking for an effective way to connect with customers and refine their e-commerce strategy based on real user feedback.

LOKK
Norway
About 2 months using the app
June 27, 2024

ABSOLUTES MUST HAVE !!! Diese Chat-Funktion ist unumgänglich!

Dingas
Germany
5 months using the app