Reviews (4,716)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions directly from the Shopify admin, noting its user-friendly interface and seamless integration. Its AI-driven features, like automated responses and text suggestions, save time and boost communication efficiency. The app is free, includes advanced chat features, and supports mobile accessibility with real-time notifications, which helps increase sales and conversion rates by managing customer interactions effectively.

January 13, 2025

Correspond à mes besoins. Le seul bémol est qu'il manque la traduction pour les questions prédéfinies

Hopono
Belgium
2 months using the app
December 13, 2024

it's a great way to connect with customers while they're in the shopping mode.

Kismet Mosaic
United States
Almost 2 years using the app
Edited June 28, 2025

La respuesta es muy lenta me gustaria que mas personas puedan responder no solo 1 como puedo expandir el plan

NOORHS Latinoamérica
Mexico
September 8, 2024

The Shopify Inbox apps is a great way to communicate with our potential and existing customers.

wispzone.com
United States
Almost 2 years using the app
January 30, 2025

A great improvement from Tawk.to. A major game changer for my website.

HeavyLiftDirect
United States
7 days using the app
January 2, 2025

que sea mas visible la notificacion en lapc o celular cuando llega una conversación nueva

ContaShop
Mexico
10 months using the app
February 5, 2025

This app is very good

Tasty
India
9 days using the app
January 1, 2025

Does the job

Cozy Winter
United Kingdom
12 months using the app
July 31, 2024

So far so good, instalation process was easy, configuration done without any issues and the app is working perfectly.

Vapeando Ando
Mexico
7 days using the app
September 13, 2024

Muy útil, genera mayor interacción, facilita el proceso de comunicación para la conversión de las ventas

puntogenial.com
Panama
17 days using the app