Reviews (4,681)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer service with quick, efficient responses and a user-friendly interface. It integrates smoothly with Shopify, supports automated and AI-generated replies, and centralizes communications, boosting organization and conversion rates. Its free cost, effective mobile performance, and features like displaying customer cart details and location during chats are also highlighted, making it ideal for improving customer interactions within the Shopify ecosystem.

December 26, 2024

Love the automated responses.

MLN Goods
United States
6 months using the app
July 4, 2024

Nice to have the option of using this app instead of a paid one.

BuyExcelTemplates.com
United States
About 2 years using the app
February 25, 2025

muy bien

Xaman
United Kingdom
7 months using the app
December 27, 2024

surprisingly decent

Tiny Labs
United States
10 months using the app
September 8, 2024

The Shopify Inbox apps is a great way to communicate with our potential and existing customers.

wispzone.com
United States
Almost 2 years using the app
March 3, 2025

很好,反应快

Honhon-sword
China
3 months using the app
January 14, 2025

Very quick

Wallplate.Store
United States
4 months using the app
November 28, 2024

Works well for our store

Ripper Online
Australia
About 3 years using the app
Edited December 28, 2024

Works well, other than the iOS app constantly has a "1" notification even if there are no new messages.

ZapWizard Design
United States
3 months using the app
July 31, 2024

So far so good, instalation process was easy, configuration done without any issues and the app is working perfectly.

Vapeando Ando
Mexico
7 days using the app