Reviews (5,954)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
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I totally love what Shopify has to offer to its customers! It's simple, fast and easy to use! The record-keeping is fantastic, all kinds of data are available to help fine-tune strategies to drive customs to our store! best in its VERY HELPFUL
It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.
Very easy to use and instant messaging for the store.
aWESOME
Does everything I want it to.
it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)
I love this app it helps me connect with my customer and help them find what they are needing for the quilting projects.
IT'S EASY TO USE OVER ALL GREAT APP..
There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.
It's nice, but there’s definitely room for more improvements!
Thanks for sharing your feedback. We would love to hear more about what types of improvements you would like in the app. Feel free to reach out to us at inbox@shopify.com with any suggestions or issues you are having.
- Shopify Inbox Team