Reviews (5,954)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
Refine
-
By rating
Simple and easy to use application... 4* because we miss CRM or client link to save the history of any contact.
Shopify Inbox is a game-changer! It’s super easy to use, with all the features you need to simplify customer interactions. The fact that it integrates directly with Shopify makes life so much easier—it’s straight-up conversations without the hassle of overcomplicated CRMs or extra bells and whistles. Highly recommend it for anyone looking to boost their customer service!
It works fine on my system lately. No issues. Simple and effective.
Love this- Helps me keep track of everything!
good
ok
Shopify inbox is awesome. A great tool for sales and customer service.
Good app. Would be better if you were able to see if other team member is writing to avoid duplicated responses.
We like it because it is easy to understand and operate.
This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).
The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.