Reviews (5,722)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Good basic tool. Would be nice to have more features like what is in the Shopify Support teams chat.
Hello, there. Thank you for taking the time to leave a review for Shopify Inbox. We're glad to hear you like the app! If you would like to share specific feedback with our team, we'd be happy to have a chat with you and explore options for your needs. Feel free to reach out to our team here: https://shopify.link/WJna. -Rick, Shopify Support
the live chat does not update side by side i have to close the chat and come back:(
Hey, there! Thank you for your review. We'd love to look into the issues you've experienced further, please contact us at: inbox@shopify.com so that we can get some eyes on this issue for you! -Maz, Shopify Support
Good generally - still lacking on immediate notifications when open though
Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.
its been good, but there isnt
Overall its good but the messages take a while to load, it can be upgraded :)
every contact is listed as spam so its hard to understand which experts to really trust
there is no unsend option or Text bold feature
Hi there! Thank you for sharing your feedback. I will be sure to relay your feature request over to our developers for consideration. -Mac, Shopify Support
Pros:
1. instant answers
2. getting customer info
3. free
4. ability to engage
Cons:
1. and 2. no way of removing from certain pages like the landing pages, this leads to my next problem where you can't remove the notification 1 in the right hand corner for new customers unless they manually touch the chat box. this is bad for anyone with ocd or adhd. its distracting on a page meant for conversion!
3. can't change the size of the chat bubble
4. no unsend option on text
5. no pc scrollbar for instant answers
Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy
Hey, there. Thank you for taking the time to leave a review! The Shopify Inbox app is designed to work across most themes - however if you are seeing a specific issue on a theme, your best bet would be to first reach out to the theme developers to see if there's any issues on their side: https://shopify.link/7MJw. After that, feel free to contact our own team and we'd be happy to take a closer look: https://shopify.link/WJna. -Rick, Shopify Support