Reviews (5,955)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
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We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.
The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer.
I just had a difficult customer. I need to present and defend my case to third parties (Bank).
As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long.
Please do something about it !
I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.
Hi, there! Thank you for taking the time to review Shopify Inbox! We understand how important it is to streamline notifications, especially when you have a dedicated team handling specific tasks. I’ve flagged your comments about the email notifications for every chat message with our development team as an area for review.
We are constantly working on improving our app's functionality and user experience, and insights like yours are invaluable in this process. Stay tuned for updates, and thank you for helping us improve Shopify Inbox. -Maz, Shopify Support
Works great
Works really well. Great App for securing sales with better and more efficient communication with potential customers. Your life in cars
none
it is fast and quick
I would recommend the app to any Shopify website owner because it is very convenient to manage communications with the customers even if we're not online when they send a message. I gave only 4 stars because even though I was working on my website the inbox window did not open when the customer opened a chat. I was alerted later to a message in the inbox.
Utile
Inbox has grown over the years, and now is a fully functioning way of communicating with customers. Plus it has a location function in the customer profile section, so you can tell if you're dealing with scammers.