Reviews (5,735)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Very user-friendly and the desktop notifications are very useful especially if you aren't on your shop the whole day.
Ich finde das Tool bis auf ein paar Kleinigkeiten sehr gut! Allerdings antworten viele nach erfolgter Anfrage und Beantwortung nicht mehr. Woran das liegt ist mir bisher schleierhaft. Auch werden Gästeanfragen nur mit Kürzeln, die keine Rückschlüsse auf Personen zulassen angezeigt.
Toimii hyvin! Ainoa ehdotukseni olisi lisätä ponnahdusilmoitus asiakkaille, kun asiakaspalvelu on paikalla. Tällöin asiakas tulisi matalalla kynnyksellä laittamaan viestiä. Muuten käyttöliittymä on selkeä eikä muita ongelmia ole ilmennyt.
https://politiikkakauppa.fi
It's great but I need to be able to delete a sent message.
Or alter it. Then it will be 5 stars.
Cheers
Thank you for your review! -Emily, Shop Support
It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.
Hello, this app is simple and convenient, and it is effortless for novices to use it. But after I downloaded this APP on my phone for the first time and logged in to use it, the shopify account on my phone automatically went offline and I couldn't log in. I don't know what the reason is, and I don't know how to solve this problem. I can only use my computer to operate Shopify now.
Thank you for your review! I am sorry to hear you have not been able to use the Shopify app. I recommend uninstalling the app and reinstalling it to see if that refreshes the connection. If not, please contact our Support Team (https://shopify.link/qL3P) for further help. -Emily, Shopify Support
The app has some very good features like Initial FAQs, snipits and access to products for linking and sales. Being able to answer questions on the spot is quite nice and has helped make sales. My only complaint is that my customers are not able to attach files in the chat and this can be an inconvenience if a customer needs to send an image. It would be nice if this could be incorporated into the app. Other than that it's great.
Thank you for taking the time to share such a detailed review, and we're delighted to hear that you're enjoying the features on Shopify Inbox! We understand that customers being able to attach files is important to you, and we'd be happy to submit a feature request to our development team on your behalf for future considerations. Cheers! -Elias, Shopify Support
New to it but so far, easy to use and very handy for customers to get in touch!
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Phone chat can't attach photo. If phone chat have attach photo function will be better. For other function so far so good.
Thank you for taking the time to write your review and provide us with your feedback. I can see why having the option to send photos in the chat would be beneficial and I will be sure to pass your request onto our development team for Shopify Inbox. -Victor