Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

May 26, 2024

quick and easy to use

Baraka Naturals
Sri Lanka
Almost 2 years using the app
June 27, 2024

nice

LOGIC ICONZ STORE
United Kingdom
About 2 months using the app
July 23, 2024

很好用的啊,一直都是用的这个

VASCHY
China
About 1 year using the app
December 10, 2023

Very helpful app to communicate quickly with my customers no matter where I am at. I like how easy it was to install it and that it includes a mobile app so I get notifications right away when customer needs assistance.

Sports Roses
United States
6 months using the app
May 13, 2024

An easy way to stay in rapid communications with customers

American Grains LLC
United States
About 2 years using the app
Edited August 28, 2024

super fiable et pratique, l'application permet de répondre aux clients depuis mon téléphone;

goldenmask.fr
France
9 months using the app
March 29, 2024

From the start it has been helping us to improve our customer service

Demeter Fragrance Library
United States
About 1 year using the app
December 28, 2023

We really like Shopify Inbox. It keeps all the correspondence neat and in one place and able to be referenced at any point.

General Knot & Co.
United States
Over 3 years using the app
June 21, 2024

é um otimo chat para começar a atendimento

Trendshop
Colombia
About 2 months using the app
February 7, 2024

We need a feature where we can save the chat logs to email to customers who request it.

MOBI USA
United States
Over 1 year using the app