Reviews (5,736)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

January 15, 2024

I am very happy with their service. The apps they support and ease of use is very acceptable to me.

The Keeper
Australia
Over 2 years using the app
December 13, 2023

Love it. Great way to communicate with customers from you smart phone!

The Sudsy Soapery Natural Products, LLC
United States
Over 2 years using the app
December 5, 2023

this is by far the easiest way to talk quickly to new prospects. We convert 22% of every inquiry and have tested competitive options. Kudos to the Shopify team for making something so USEFUL!

Skin Beautiful MD
United States
9 months using the app
January 24, 2024

Cant really fault the app.. love the way it picks up the conversation and continues it in the browser even with all the history etc. Shopify programmers really know what they're doing. Been nothing but impressed so far with Shopify

Sleepco
New Zealand
3 months using the app
April 16, 2024

Molto utile per chattare con i clienti sia da app che da mail. Funziona! Scrivono e si riescono ad avere anche conversazioni piacevoli oltre il lavoro. Consigliata!

MyCosmoCare
Italy
10 months using the app
April 11, 2024

It's simple to us, it sends notifications to my email facilities as a backup reminder. It's just a great facility for our company.

QOD GOLF AUS
Australia
Over 3 years using the app
December 12, 2023

Absolutely love this inbox it has helped my business so so much ...thank you Shopify for adding this to our platform. Love it. -

Vintage Vogue
United States
10 months using the app
May 14, 2024

This app is very easy to use and it work very well!

VIDEP24HORAS
Brazil
4 months using the app
April 7, 2024

Easy for customers to use and offers great interaction opportunity with customers.

ShopGRC
United States
About 3 years using the app
March 30, 2024

Really easy to use no problems we only started using it last November brilliant app

Hyper Wake
United Kingdom
Over 2 years using the app