Reviews (5,956)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.

July 11, 2024

Ich finde diese Art der Kommunikation praktisch. Ich hoffe die Kunden auch.
Lg Herbert vom ZirbenLüfter® Team

ZirbenLüfter®
Austria
4 months using the app
June 26, 2024

Very Good

Jhama Sweets & Foods Pvt Ltd
India
Over 1 year using the app
June 20, 2024

We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.

Holistic Wellness Blends
United States
Almost 2 years using the app
July 15, 2024

Muy facil de usar

Turner
Colombia
3 months using the app
Edited December 2, 2024

Werkt top voor ons

VINQ.nl
Netherlands
Over 2 years using the app
Edited September 16, 2024

Been using the Shopify inbox for more than a year and really appreciate the spam message detection feature. It's very convenient with a user-friendly interface. Highly recommend to install the app on mobile so you can respond faster to inquiries.

Healthy Foodie Manila
Philippines
About 3 years using the app
July 13, 2024

top

MercadoCay
Brazil
3 months using the app
June 21, 2024

I like it because customers can message me quickly and don't have to wait for a reply.

JT2 Beef
United States
Almost 2 years using the app
July 3, 2024

Muy buena, me permite tener una cercania con el cliente y genera mas confianza al momento de la recompra o primera compra

Ignis
Peru
8 months using the app
June 14, 2024

So easy

LTdoremi
China
Almost 3 years using the app