Reviews (6,044)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting sales through real-time chats and automated responses. They value its seamless integration with Shopify, ease of managing interactions, and features like sending product details and discounts directly in chats. The clean, intuitive interface and reliable handling of customer inquiries, coupled with effective support from the app team, are also highlighted.

September 30, 2024

Utile

cafetwin
Italy
6 months using the app
Edited March 27, 2024

so far so good but I would love flexible plat form that support small business

The Good Co.
United States
7 months using the app
May 4, 2024

Great app - so helpful to answer quick questions and increase sales.

Creative Contracts
United States
About 2 years using the app
July 5, 2024

Good quality product will definitely be buying again

YETIMA
United States
3 months using the app
July 29, 2024

Excellent and Easy to Use!

FNQ Tropical Plants
Australia
11 months using the app
April 7, 2024

Easy for customers to use and offers great interaction opportunity with customers.

ShopGRC
United States
About 3 years using the app
May 8, 2024

Nice page and very convenient for both ends.

GabyBerg Design
China
About 2 years using the app
May 7, 2024

Many of us shopify people run multiple shopify stores, I'd like Inbox to stay logged in across multiple accounts at the same time so I could get chats from all on the same iphone

Full Battery
United States
8 months using the app
Shopify replied May 9, 2024

Hey there! Thank you for taking the time to provide feedback about Shopify Inbox. I'll make sure to channel this to the product team for their consideration! - Dirk, Shopify Support

February 18, 2024

this app is very convenient and work good

Zippy Dynamics Dog Apparel
United States
About 3 years using the app
July 16, 2024

Very efficient for communicating with customers.

Sokohewani Ventures
United States
Over 4 years using the app