Reviews (6,280)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing customer interaction management directly from the admin dashboard. Its intuitive interface, automated responses, and AI-generated text significantly save time and improve response efficiency. Features like synced chat history with orders aid in personalized support, boosting customer communication and satisfaction. Additionally, its free access benefits businesses of all sizes, with real-time notifications ...

November 28, 2024

Works.

First Mountain Design
United States
Over 1 year using the app
July 30, 2024

is the best to use from messages to marketing and the most important part is everything is free

NYAAB'S
Ghana
20 days using the app
August 5, 2024

Not being able to hit return whilst replying is a real issue. So painful!

Luv Biotics
United Kingdom
Almost 2 years using the app
Shopify replied August 6, 2024

Thanks for sharing your feedback. We just wanted to share that you should be able to change this setting in the app. Under Settings > Message preferences we have an option to ...

May 13, 2024

Really great app. Allows for efficient communication with visitors.

Kaveto
United States
4 months using the app
June 11, 2024

They are constantly improving this app and so far we are very satisfied with it.

KondaSoft
United States
12 months using the app
June 24, 2024

The app works, I get my messages.

Mother & Sons Fragrances
United States
10 months using the app
July 17, 2024

Amazing store and friendly service, I did not trust before but went ahead anyway and placed my order, to my surprise, it was delivered just as I have ordered it. Consider me a regular shopper from your store.

SCP
South Africa
2 days using the app
July 18, 2024

Great Customer service. Great Service

Cloudy Mattress
United States
About 2 years using the app
May 2, 2024

I like most parts of the appliction. I like the thread options and ebing to add answers for common quesitons

Customization Depot
Canada
4 months using the app
May 26, 2024

quick and easy to use

Baraka Naturals
Sri Lanka
Almost 2 years using the app