Reviews (5,941)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
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it's a great way to connect with customers while they're in the shopping mode.
Swift, easy, no subscription, and no need for a lot of setup. Thank you guys!
Works well for our store
It's really easy and fast to check all the customer info in the profile bar next to the live chat so you don't have to let the chat to manage the orders
It helps greatly with identifying spam.
really helpful for answering customer questions, and live chatting with customers as needed, as well as follow up emails
The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.
the automated replies were perfect.
on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.
Your AI tool is superb!!! Makes answering questions a breeze.