Reviews (6,122)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
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We recently started using this Shopify chat app, and it has been a game-changer for our store! The integration with Shopify's backend is absolutely flawless, making it incredibly easy to manage customer interactions directly from our admin dashboard.
The app's user interface is clean and intuitive, allowing our team to respond to customer queries in real time without needing to switch between platforms. Features like automated responses and quick replies save us so much time, and the chat history being synced with Shopify orders helps us provide personalized support effortlessly.
It has significantly improved our customer communication and even boosted our conversion rates. Highly recommended for any Shopify store owner looking for a reliable and efficient chat solution!
We like the idea of using the Shopify inbox on our site but in reality the app is too basic.
There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications.
To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design.
As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are.
I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.
Thank you for taking the time to provide feedback. I have shared your ideas for universal notification settings and staff auto-allocation with our product team.
- Shopify Inbox Team
Excellent. It works according to my expectations.
really like this so far! I can see what customers have in their carts and every step of our interactions to keep my records straight.
It's really easy and fast to check all the customer info in the profile bar next to the live chat so you don't have to let the chat to manage the orders
I wish the mobile version was free for subscribers
The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.
Thank you for your review. We would like to help you access the mobile app if you are still having trouble with it - feel free to reach out to our team at inbox@shopify.com with more information.
- Shopify Inbox team
It's a great app to manage live chat on website
Only been using the app for a few days, but seems to be simple to use, well thought through and effective.
I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.