Reviews (5,737)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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I get my messages every time a customer contacts me. It's easy to set up, and I love how nice it looks. Thank you!
very helpful app, has been used by self and customers quite a lot
Easy to use and very convenient. Has also lead to many sales we would have not otherwise gotten
Very easy to use and helps support our customers quickly! :)
I've not had a bad experience with Inbox yet.
It has been a great tool to communicate with our customers and prospects.
I like Shopify Inbox a lot! It's such a golden accessory to my business when I'm unable to be reached. It's giving 'go check your emails' and hit respond.
It helped me a lot communicating with customers.
The android version's notification has a few minutes delay but it might be a problem from my phone. Will download and install to another phone to find out.
My favourite feature is all the customers cart info, order history is right there at your fingertips! No need to go into there profile or ask them for a screenshot of there cart. Great customer service app!!
Not bad, but still a lot of room for improvement, too few options for personalisation