Reviews (5,737)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

January 12, 2024

Shopify Inbox har økt antall bestillinger og sikret oss flere som ellers vi hadde mistet. Ser også at når vi er raskere til å svare så stiger bestillingene. Derfor prioriterer vi nå Shopify Inbox. Rask implementering og enkel å bruke. Glad vi startet med en gang forslaget dukket opp.

CEO Frank Christensen, gavetorget.no

Shopify Inbox has increased the number of orders and secured us more that we would otherwise have lost. Also see that when we are quicker to respond, the orders rise. That's why we now prioritize Shopify Inbox. Fast implementation and easy to use. Glad we started as soon as the proposal appeared.

CEO Frank Christensen, gavetorget.no

gavetorgetnettbutikk
Norway
8 months using the app
Edited March 27, 2024

so far so good but I would love flexible plat form that support small business

The Good Co.
United States
7 months using the app
Edited July 2, 2024

Easy to use. Enable us to provide a much better online customer experience

Distillique
South Africa
3 months using the app
January 2, 2024

Simple and effective method to integrating a customer chat section to your site. I have noticed a noticeable increase in conversions with Shopify Inbox' automatic replies and have been able to regularly monitor what types of questions my customers are most concerned about through their chats.

NAYABI
United Kingdom
About 1 month using the app
April 4, 2024

This easy to use app helps answer potential customers questions and which funnels more leads into sales. This increases revenue.

Milkshake Ireland
United Kingdom
About 2 months using the app
July 13, 2024

Funktioniert einwandfrei. Sehr zufrieden!

M.S.Lemberg Store
Germany
About 1 year using the app
January 1, 2024

I love it, makes my life much easier! Thank You

The Trendy Look
United States
11 months using the app
Edited March 27, 2024

We've been using this for a few months now. This has been effective at engaging customers and answering questions. We've had at least 30 conversations (a meaningful number for our store), and the app has worked well.

Wine Dispensary
United States
2 months using the app
November 28, 2023

Fantastic way to connect live with customers, allows me to add discounts and products too. Thanks for the great app!

Purity Lace Designs
Australia
About 1 year using the app
Edited June 10, 2024

Its quite good but really needs a transcript email function

Off Grid and Marine Energy
United States
3 months using the app