Reviews (5,741)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

December 4, 2023

It´s pretty good. Maybe you can do something about customers who swear but other than that it is really good.

Magma Flor
Canada
About 1 month using the app
February 18, 2024

It's been easy to chat with people interested in the store directly through the chat function on the website. It gives a little notification when there is a new message, which helps me keep on top of things when people are looking for help.

Homely Features
United Kingdom
4 days using the app
April 8, 2024

Very easy to set up. It's a great way of communicating with customers in real time.

iwatani-us
United States
3 months using the app
December 9, 2023

Excellent app. I love the ease of using Shopify Inbox. It shows the customer order number in the chat, which make it super easy for me to track the order and provide an informed answer to what the customers are looking for.

I love it.

staff-sales-guerlain-thailand
Thailand
25 days using the app
February 16, 2024

It's quite good to see text here in shopify exploring more new things

T A S S U R
Pakistan
About 1 month using the app
February 23, 2024

works great, I never miss a message.

leehouse.co
United States
About 2 years using the app
January 24, 2024

Great tool, makes replying and seeing what our customers need much quicker!

JordiLight Inc.
United States
4 months using the app
June 2, 2024

satistfies with this app.

IDO STORE
Portugal
11 months using the app
February 12, 2024

seems to do the job. no complaints thus far.

Old Faithful
United Kingdom
Over 2 years using the app
April 23, 2024

Very useful, feature rich, but simple. I recommend it.

Outex Underwater Camera Housings
United States
About 1 month using the app