Shopify Inbox , 4,285 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing real-time customer communication, leading to improved service and increased sales. They value its seamless Shopify integration, mobile functionality, and direct chat product links. The Quick Replies and automated responses are praised for saving time. However, some merchants seek more customization, advanced features like AI integration, proactive messaging, and improved reporting. The app's reliability and Shopify's support are highly valued.
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Unfortunately had to disable the app because it's lacking a couple of standard features in comparison to other visitor chat apps. Also, as Ping for Android took a while, would have expected at the very least, it would have the same features as the IOS verison. For now it doesn't - one example, can't set availability hours.
Hi NNEYAH Cards & Gifts.
Thank you for that feedback.
There are some features that were not added in the initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, as well as working with Kit, will be added in the future as we build upon Ping for Android.
Due to the rapidly changing e-commerce landscape we wanted to get what free tools we had available in the hands of our merchants as quickly as we could, which is why some features were omitted.
If you have any questions or additional feedback as to what you’d like to see in Shopify Chat on Android moving forward, please feel free to reach out to our team directly at ping@shopify.com.
La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.
Seemed like a good idea to download the app, runs smoothly on a desktop but cant send messages using an iPhone and cant minimise the chat to allow customers to continue shopping
Hi House of Flora,
Thank you for your feedback! I'm going to reach out to you personally over email to see if we can troubleshoot the issue you were having with the chat not minimizing.
Shopify Chat, when viewed on a mobile device, should have an option to be minimized. However, on some occasions we've seen other apps move Shopify Chat's button up slightly, pushing the minimize option off screen.
Take care and talk soon,
Ellis from Ping and Kit Support
Necesito modificar el idioma de la app de español a ingles, como puedo hacer?
Ya que mi tienda tiene como objetivo el mercado estadounidence. Gracias
I wanted to like it, but there are issues. First, as others have said, why make the customer enter their phone number? OK - so it tells the operator that the number links to a customer account, but the operator cant click on anything to get to that account. Same goes for order numbers - they don't link - that would be useful. Worse, it doesn't identify when someone is logged into Ping, which is where the operators have to be to read messages, so that if someone closes their Ping window the chat button stays there, allowing customers to try and chat but get no response. Actually a huge negative for customer experience. Fix that stuff and we can talk. Until then, I have to go elsewhere.
You must be kidding me. I am surprised that Shopify business team have undermined Android users so heavily. You guys are a billion dollars business and could not afford to release Android version at the same time. Shocking.
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.
You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Going to have to agree with the other reviews. Looks like a great free app to add directly from shopify but it's absolutely worthless to me without android or desktop support to answer messages.
Hello Spinnywhoosh Graphics,
Thanks for your feedback, and we completely understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. The team is actively thinking about the best way to deliver this feature to all merchants.
Best,
Ellen