Shopify Inbox , 4,240 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing real-time customer communication, leading to improved service and increased sales. They value its seamless Shopify integration, mobile functionality, and direct chat product links. The Quick Replies and automated responses are praised for saving time. However, some merchants seek more customization, advanced features like AI integration, proactive messaging, and improved reporting. The app's reliability and Shopify's support are highly valued.
Refine
-
By rating
I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.
This is a good idea, but as someone who has 4 stores, it's impossible to use this. I need to be able to access all from same place.
It was quite frustrating having the automated "check my order status" question in the chatbox and having the clients asked about their phone numbers to be able to chat. The process seems overcomplicated. As a client, I would be annoyed to have to provide my phone number for a simple inquire, I would not continue and, frustrated, I would leave the site altogether. I would like to suggest providing the user with the ability to choose what they want to ask the client, if anything, and if they want this "check my order status" to appear. I understand the idea of trying to link the phone number of an existing registered client but I feel that it overcomplicate the communication unnecessarily. Maybe having an option that enables the staff that is chatting with the client to manually assign that chat session to a client would be more suitable. Thank you and I hope to have helped.
For a free application it's fine. I am displeased with the fact that your chat transcripts do not attach to the customer record. Standard SOP for a CRM.
Thanks so much for this, your feedback is so valuable to help the dev team know where to focus updates and improvements etc. I will certainly be passing on this feedback - Ivy, Shopify Support
I installed this app as I thought it would be great to talk to my customers in real time. However when it pings at me by the time the app opens the conversation the visitor has usually left the store. Its too slow to load the conversation. Very disappointed.
Thank you for sharing your feedback with us here and I can appreciate the frustration with these delayed notifications. I will pass your comments onto our development team who work with the Shopify Inbox app, to see if this is something that can be looked into and worked on as the app develops over time. -Victor, Shopify Support
This has been a good validation that we should have chat, and it's great that it's free to help us learn that but there are some significant improvements needed. Pros: easy integration to give it a try, works on mobile (iPhone), the ability to send products is great.
Cons:
- There's no sound/indicator when a new chat comes in unless I have my volume on. I like to keep my phone on vibrate.
- Would like a desktop version available so I don't have to keep an eye on my phone
- Would like to set available hours and/or an "Away" notification
- Would like to capture emails for later response if away. I feel terrible missing a chat and it's very poor form.
It's a good app, my visitors use it a lot. However:
- The size should be customizable. It looks very big on mobile. - There should be an option to add it to the menu instead of having an intrusive bubble on the screen. If that is fixed, it's a 5/5
Not really impressed. Seems to slow site down and when I asked for help to change the Chat with us to Chat with me, I got a canned response that didn't address the issue.
Hey, Andrea. Thank you for taking the time and sharing this feedback with us! Though the site speed could be contributed by multiple factors, we'd recommend testing the performance using different devices or networks. If you're still experiencing issues with the performance/speed, then we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request.
As for adding a custom greeting message, we've got a step-by-step guide on that right over here: https://bit.ly/2AWw5VA. If you need further assistance with changing the appearance of Shopify Inbox, don't hesitate to get in touch with us. Cheers! -Elias, Shopify Support
L'app ha naturalmente la potenzialità solo per il fatto che è nativa. Ciò che manca però di importante: la possibilità di poter gestire piu store, switchando da un'account all'altro, ricevere i messaggi anche via mail per poter rispondere anche dalle email, e soprattutto la possibilità di cercare tra i messaggi (se ne hai per esempio anche solo 1000 diventa impossibile risalire). Le notifiche non hanno sempre un feedback push, la latenza è un problema per un'assistenza live.
I have multiple stores and they App only works with one store login? will they upgrade so you can use it on many stores?