Reviews (4,712)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions directly from the Shopify admin, noting its user-friendly interface and seamless integration. Its AI-driven features, like automated responses and text suggestions, save time and boost communication efficiency. The app is free, includes advanced chat features, and supports mobile accessibility with real-time notifications, which helps increase sales and conversion rates by managing customer interactions effectively.

June 17, 2025

this app is great; you can help your customers if they have any questions right away.

EKB Textiles
United States
About 1 month using the app
July 3, 2025

AI auto responses are getting better and are helpful.

Teeki Boutique
United States
Almost 4 years using the app
February 28, 2025

Facile ed intuitivo da utilizzare. Molto utile il fatto che fa vedere il prodotto dal quale è stata mandata la richiesta, il che facilità il processo.

Mayermoover
Italy
Almost 2 years using the app
April 25, 2025

Klappt super. Die Nachrichten kommen in Echtzeit. Und mit der automatischen Antwort und der Weiterleitung nach 15Minuten sind auch zeitversetzte Länder nicht der Gefahr ausgesetzt verloren zu gehen.

SEXSENSE
Germany
About 2 months using the app
May 26, 2025

Works well and my customer like it.

Aviator Sunglasses
United States
Over 4 years using the app
April 3, 2025

Semplice da utilizzare e molto comoda sia per chi vende che per i clienti online. Consigliatissima!

Forward abbigliamento Genova
Italy
About 1 month using the app
March 26, 2025

Wir haben die App seit einigen Wochen im Shop. Die Livechat-Funktion lässt sich leicht in die Webseite integrieren und im Stil wunderbar konfigurieren. Wir haben Chats sowohl über Desktop-PC als auch Smartphone-App geführt, beides problemlos und einfach. Der Funktionsumfang erlaubt größeren Teams das Zuweisen von Anfragen - wir sind so klein, dass wir vieles gar nicht brauchen. Ich hatte unter 10 Livechats, die alle super funktioniert haben. Die wenigen echten Chats sind auch darin begründet, dass Inbox erlaubt, automatisierte Antworten zu erstellen - das wird von unseren Kund:innen sehr gut angenommen, so holen die sich ihre Antworten, einfach selbständig auch außerhalb unserer Servicezeiten. Ich bin überzeugt, dass Inbox uns dabei hilft, Interessenten zu Kunden zu machen.

Icespa
Germany
4 months using the app
February 3, 2025

Super happy with this app. I don't care for the automated responses, but I know I just need to go in and figure out how to turn that off. Other than that, I'm thrilled. Thank you so much!

Twichery
United States
About 2 years using the app
January 2, 2025

I love this app because it gives potential customers access to me. If they have a question, the app notifies me, just like a text. And boom, I can answer any and every question the customer has. This way the customer gets answers immediately and you provide customer service that gains more confidence with them. I've gotten lots of customers because of the accessibility and ease of using this app. And best of all,, it's FREE!!!

Ecomm Essentials
United States
3 months using the app
June 21, 2025

Works great, recommend this app!

Gift Original
United Kingdom
Almost 3 years using the app