Reviews (6,027)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.
Refine
-
By rating
The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.
Thank you for your review. We would like to help you access the mobile app if you are still having trouble with it - feel free to reach out to our team at inbox@shopify.com with more information.
- Shopify Inbox team
Very easy to use. I never miss a message from my customers
really helpful for answering customer questions, and live chatting with customers as needed, as well as follow up emails
love that it replies back to client's questions with full details of service and suggestion. its quick and fast like a human mind.
Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers.
The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.
Swift, easy, no subscription, and no need for a lot of setup. Thank you guys!
Works well for our store
I love the appropriate option for an AI reply. It was right on the money!
It is getting better by the day.
Can do with some options. But for a free app it shoud get 5 Star.
4 Star now for asking me again for a review.
And if you ask me for a review why should I have to agree to your Terms and Conditions.
I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.