Reviews (5,941)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
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It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.
Highly recommend this app. Very easy to use, and easy to set up automated replies. We get far more enquiries through our website using this app than our previous chat. I like that I can have the app on multiple devices so customers never get missed.
Easy to use both for us and the customers, and responses are quick. Automated responses work wonders if one knows how to set them up properly. Also showcases the chat on the customer's activity log. Looking for more innovations ahead! Cheers!
This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.
use it everyday to run my online store
Really quick and easy way for customers to make contact and for you to provide a response. A notification pings on my phone as soon as I have a message. Helps build your customers confidence if they can make contact easily.
The inbox software for Shopify online stores is certainly advancing in the right direction.
Very easy to use. I have been successfully interacting with clients.
Love it! Works great.
I like that it allows video files, wish it were able to be longer than 59 seconds, but still a good feature!