Reviews (5,741)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

December 12, 2023

Very efficient and easy to communicate with the customer.

International Beauty Depot
Canada
Almost 4 years using the app
January 18, 2024

real time connecting with our customers. This is a must have

JENNIE LIU
United States
About 1 year using the app
January 4, 2024

ok another channel for customer to communicate directly with sales and or customer service

tony

Peninsula Imports Ducati
United States
4 months using the app
December 30, 2023

Shopify Inbox is really simple, to use and they have good tools to contact with your costumer.

Art Masters
Morocco
3 months using the app
Edited April 18, 2024

very convenient,good job.The only bullshit is that the review on this app needs to be lengthy and I am bored now

BoomBike
China
About 1 month using the app
February 12, 2024

I would like to have more details about the customers and what pages they are on. Also more promotes for them on different pages

Mintwood Home
United States
About 1 month using the app
October 3, 2024

Excelente app

God Save The Coffee
Spain
33 minutes using the app
December 19, 2023

Fantastic app that allows customers to contact you instantly.

HydrationStation
United Kingdom
About 1 year using the app
May 17, 2024

super easy and supportive

Candy's Beauty Supply
United States
Over 1 year using the app
May 2, 2024

I like most parts of the appliction. I like the thread options and ebing to add answers for common quesitons

Customization Depot
Canada
4 months using the app