Reviews (4,715)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions directly from the Shopify admin, noting its user-friendly interface and seamless integration. Its AI-driven features, like automated responses and text suggestions, save time and boost communication efficiency. The app is free, includes advanced chat features, and supports mobile accessibility with real-time notifications, which helps increase sales and conversion rates by managing customer interactions effectively.

February 7, 2024

nOTIFICATIONS COME THROUGH WHEN THERE IS A MESSAGE FROM A CUSTOMER ON YOUR SITE. YOU CAN IMMEDIATELY REPLY TO THE CHAT.

Amber Therapy
Australia
Over 2 years using the app
November 6, 2023

The AI responses are great!

FLX Bike
United States
Over 2 years using the app
April 19, 2024

It's easy to view, reply and track your online conversations.

Urban Renewal Consignment
United States
About 2 years using the app
January 30, 2024

It is so very easy to use.

The Chef Shop Belfast
United Kingdom
Over 2 years using the app
October 13, 2023

This app is a fantastic resource for direct customer communication on your website, and the best part is that it's completely free! Plus, it won't slow down your site and integrates seamlessly with your website. What more could you ask for?

SimpleModerne
Netherlands
About 2 years using the app
October 25, 2023

It makes doing amazing customer service a little easier

Mia Tui
United Kingdom
About 2 years using the app
April 9, 2024

Ótima ferramenta. Estamos satisfeitos. Ter o app Shopify Inbox está sendo muito útil para a nossa loja. Nos ajuda a interagir com os clientes, de forma gratuita, realmente melhorando a conversão.

Emmespcs
Brazil
About 2 years using the app
September 1, 2022

It's great to have the opportunity to be close to your customers at anytime and be able to guide and help.

loveliesstudio.com
Denmark
About 2 years using the app
April 8, 2024

excellent!

Debi Coules Art
United States
About 2 years using the app
December 19, 2024

kolay kullanımı

KACAROGLU STORE
Türkiye
4 months using the app